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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-1240196 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the difficulty in closing one of her accounts and having the residual balance transferred to her.Account closed or refused

I’m not satisfied, however, with how APSL dealt with Miss M’s request to have her own money transferred to her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1240196.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.