Santander UK Plc
Financial Ombudsman decision DRN-1197666 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
A, a limited company, has complained Santander UK plc didn't cancel one of their company cards when requested.Card dispute or chargeback
I agree Santander incorrectly didn't mention the cash withdrawals in the phone call on 20 March. They should have.Service failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1197666.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.