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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN-1193031 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
RBS has refunded around £1,000 of interest that was added to the loanInterest and rates
Ms P complains about the way The Royal Bank of Scotland Plc (“RBS”) has handled her accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1193031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.