Arrow Global Limited

Financial Ombudsman decision DRN-1148598 Not upheld

Not upheldoutcome, as published by the Ombudsman

£290redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms F complains that Arrow Global Limited unfairly tried to increase her loan repayments, and later defaulted her account.Treatment in financial difficulty

I have considered whether Arrow Global should have done anything differently, because Ms F was in financial difficulty, and a lender has a duty to treat its customers positively and sympathetically once it is aware that they are in financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1148598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.