Nationwide Building Society

Financial Ombudsman decision DRN-1138672 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

Miss K complains that Nationwide Building Society removed her from an account.Account closed or refused

Miss K acted as power of attorney for a third partyBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1138672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.