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John Lewis Financial Services Limited

Financial Ombudsman decision DRN-1131870 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr T complains that John Lewis Financial Services Limited blocked his credit card.Funds blocked or frozen

John Lewis has explained that in addition to the initial advisor’s error of not referring their concerns, the following advisors should have chased the fraud department and logged a complaint – but this also didn’t happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1131870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.