MONZO BANK LIMITED
Financial Ombudsman decision DRN-1129603 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
allowed his account with them to go overdrawn without his authorisationUnauthorised transaction
failed to provide a satisfactory explanation when he raised this with themComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1129603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.