Santander UK Plc
Financial Ombudsman decision DRN-1127792 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She says she told Santander she was in financial difficulties and it should have done more to help herTreatment in financial difficulty
Mrs P complains about bank charges applied to her bank account by Santander UK PlcCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1127792.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.