Lowell Financial Ltd

Financial Ombudsman decision DRN-1121462 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Lowell investigated Mr L’s complaint. It said that after it had placed Mr L’s accounts on hold, two of the accounts became ‘unlinked’ from the main account in error.Complaint handling

In October 2018 Mr L wrote to Lowell again. In this letter he explained that he was suffering with his mental health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1121462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.