Next Retail Limited
Financial Ombudsman decision DRN-1111328 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss W complains that Next Retail Limited (Next) unfairly put a default on her credit file.Credit file reporting
Miss W has told she has difficult personal health and personal circumstances which she has evidenced to us. And financial problems which is why her account went into arrears. We do expect businesses to respond sympathetically to consumers in difficulty.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1111328.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.