Lloyds Bank PLC

Financial Ombudsman decision DRN-1110140 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss K doesn’t think it was fair for Lloyds to charge her the additional amounts under its new structure and would like it to refund the charges to her.Charges and fees

Miss K complains that Lloyds Bank PLC (“Lloyds”) didn’t do enough to notify her when it made changes to the terms and conditions of her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1110140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.