Bank of Scotland Plc

Financial Ombudsman decision DRN-1095141 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

He says this could have impacted on him being able to get credit elsewhere as a potential lender would think he had mortgage arrears when he didn't.Credit file reporting

Our investigator didn’t think Halifax had handled the complaint well and recommended £150 compensation should be paid to Mr B for that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1095141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.