Barclays Bank Plc
Financial Ombudsman decision DRN-1083161 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Ms N also complains that Barclays didn’t respond to her complaint.Complaint handling
Ms N complains that Barclays Bank Plc recorded her voice without consent in order to register her for its Voice Security system.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1083161.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.