Bank of Scotland Plc

Financial Ombudsman decision DRN-1081264 Not upheld

Not upheldoutcome, as published by the Ombudsman

£462redress stated in the decision

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Halifax selected the name of someone else as trustee rather than Miss K. When she later tried to access the money in the account she was told she couldn’t do this, as she wasn’t the named account holder.Identity checks and access

This meant she wasn’t able to access the money in the account when she needed to and there was potential data protection breach.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1081264.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.