National Westminster Bank Plc

Financial Ombudsman decision DRN-1052716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

she has been paying fees for extra features she doesn’t wantCharges and fees

Miss S complained to National Westminster Bank Plc that it had not carried out her request to change her packaged bank account (PBA) to a standard accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1052716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.