UKMS Money Solutions Limited

Financial Ombudsman decision DRN9998630 Not upheld

Not upheldoutcome, as published by the Ombudsman

£190redress stated in the decision

Thu Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Payment delayed or failed

In the Ombudsman’s words

Mr and Mrs B complain that UKMS Money Solutions Limited mis-sold them a debt management plan.Product mis-sold

It isn’t clear why six payments to one of Mrs B’s creditors weren’t paid, but I can see that Mr and Mrs B made the payments to UKMS as agreed.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9998630.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.