Sainsbury's Bank Plc

Financial Ombudsman decision DRN9989489 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains about the service he received from Sainsbury’s Bank Plc when his account was compromised.APP scam refund refused

My role is to look at whether Sainsbury’s dealt with Mr B in a fair and reasonable way in response to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9989489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.