NewDay Ltd

Financial Ombudsman decision DRN9986964 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I feel it should’ve considered her overall use and account management. This would suggest an increase in her available credit from £250 to £1500 within 18 months of opening the account was inappropriate.Irresponsible lending

In relation to Ms C’s credit file, NewDay should amend any information reported to the credit reference agencies as a result of the lending after March 2014.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9986964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.