Virgin Money plc
Financial Ombudsman decision DRN9984354 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Virgin Money plc has removed the promotional interest rate on her credit cardInterest and rates
Mr T is an additional cardholder on the account. Mr T told us that he’s been diagnosed with mental health problems and has a learning disability.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9984354.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.