Lloyds Bank PLC

Financial Ombudsman decision DRN9979050 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mrs M complains that Lloyds Bank PLC shouldn’t have given her an overdraft as it was unaffordable at the time.Irresponsible lending

It’s also passed her account to its Customer Priority Team which helps vulnerable consumers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9979050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.