HSBC Bank plc

Financial Ombudsman decision DRN9969577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs H says she had told HSBC that due to job redundancy, she was in financial difficulty and didn’t have much money to make the minimum repayments on the credit cardTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9969577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.