Secure Trust Bank Plc

Financial Ombudsman decision DRN9966879 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains that Secure Trust Bank Plc unfairly repossessed a car he had acquired under a hire purchase agreement.Treatment in financial difficulty

P says Secure Trust was prepared to agree a repayment plan if Mr W could provide evidence he was in financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9966879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.