Firms › RCI Financial Services Limited ›
RCI Financial Services Limited
Financial Ombudsman decision DRN9965627 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think that RCI should’ve taken further steps to reach a fair resolution for Mr W – and either repaired the car when he first raised an issue, or allowed it to be rejected.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9965627.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.