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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN9964995 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Miss H complains that Shop Direct Finance Company Limited (“SDFCL”) has treated her unfairly and provided her with poor customer service with her home shopping account during a period of financial difficulty.Treatment in financial difficulty

I’m requiring SDFCL to rework her account as though the interest of £137.41 had never been added to it in May 2017.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9964995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.