Secure Trust Bank Plc

Financial Ombudsman decision DRN9964616 Upheld

Upheldoutcome, as published by the Ombudsman

£35,000redress stated in the decision

Wed Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Bereavement and power of attorney

In the Ombudsman’s words

Secure Trust has explained that its normal approach is to stop paying interest when it receives confirmation of a customer’s death.Interest and rates

Mr C held Power of Attorney to act on Miss S’ behalf.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9964616.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.