HSBC Bank plc

Financial Ombudsman decision DRN9963028 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Ms T complains that HSBC Bank Plc has provided poor service in connection with a managed loan and that this loan has not been as flexible as she expected.Product mis-sold

I believe that the local branch was not as helpful as I would expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9963028.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.