National Westminster Bank Plc

Financial Ombudsman decision DRN9943462 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

He also said the bank didn’t call him back about a payment plan.Treatment in financial difficulty

Mr O complained that National Westminster Bank Plc didn’t tell him before putting a default on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9943462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.