Yorkshire Building Society

Financial Ombudsman decision DRN9939978 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

it didn’t send the cheque promptlyPayment delayed or failed

refused to close his late wife’s account and transfer the money to himBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9939978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.