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Provident Personal Credit Limited

Financial Ombudsman decision DRN9936984 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also unhappy that Provident didn’t acknowledge his complaint within the timescales required.Complaint handling

Mr J complains that an advisor from Provident Personal Credit Limited was rude to him on the telephone.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9936984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.