Capital One (Europe) plc

Financial Ombudsman decision DRN9916203 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Tue Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Capital One had not handled the complaint as well as it couldComplaint handling

the service it provided was not acceptableService failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9916203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.