National Westminster Bank Plc

Financial Ombudsman decision DRN9898098 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Mr K complains that National Westminster Bank Plc (‘NatWest’) has treated him unfairly over his mortgage arrears.Treatment in financial difficulty

I do not think that NatWest mis-sold Mr K’s mortgage – it was not an advised sale and Mr K chose the product so that it could link in to his business account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9898098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.