Santander UK Plc
Financial Ombudsman decision DRN9890261 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr and Mrs M complain about the lack of options Santander UK Plc gave them when Mr M took ill and they had financial difficulties.Treatment in financial difficulty
Mr and Mrs M believe that they weren’t properly informed that the payment arrangement would affect their credit rating and ability to get mortgage deals.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9890261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.