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Vanquis Bank Limited

Financial Ombudsman decision DRN9888636 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mrs C has also asked Vanquis to confirm her credit file hasn’t been affected by this situation.Credit file reporting

Mrs C complains she was the victim of identity theft when a credit card was set up in her name through Vanquis Bank Limited.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9888636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.