Santander UK Plc
Financial Ombudsman decision DRN9874968 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs J complain that Santander UK plc won’t give them a refund after they were the victims of a telephone scam.APP scam refund refused
Santander accepts that there should have been better communication with Mr and Mrs J while it was investigating this matter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9874968.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.