Santander UK Plc
Financial Ombudsman decision DRN9873840 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Bereavement and power of attorney
In the Ombudsman’s words
Santander UK Plc paid the contents of Mr L’s bank account to an unauthorised third party and then delayed in recovering the funds and paying them to the estate.Payment delayed or failed
Mr C and Mrs B, the stepson and daughter of the late Mr L, are the executors of his estate.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9873840.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.