Santander UK Plc
Financial Ombudsman decision DRN9866189 Not upheld
Not upheldoutcome, as published by the Ombudsman
£170redress stated in the decision
Thu Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank has acknowledged though that it did delay in responding to Mr W’s complaint and has offered to pay £170 for the distress and inconvenience caused which I find in the circumstances to be a fair and reasonable offer.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9866189.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.