HSBC Bank plc

Financial Ombudsman decision DRN9860093 Not upheld

Not upheldoutcome, as published by the Ombudsman

£140redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

HSBC agreed that she had been charged interest at the wrong rate and it refunded the overpayment to Miss F’s account.Interest and rates

Miss F has asked for HSBC to remove the default from her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9860093.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.