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Tesco Personal Finance Limited

Financial Ombudsman decision DRN9852695 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Tesco is required to ensure that the information it provides to credit reference agencies is accurate and up to date.Credit file reporting

Mrs S complains that Tesco Personal Finance PLC has failed to treat her fairly and sympathetically in her financial difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9852695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.