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National Counties Building Society
Financial Ombudsman decision DRN9838442 Upheld
Upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Sat Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
didn’t transfer funds between his accounts within the 24 hours that they said they wouldPayment delayed or failed
they then wrote to him with a final decision on the complaint without speaking to him firstComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9838442.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.