HSBC Bank plc

Financial Ombudsman decision DRN9838146 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms C is unhappy that when she made arrangements in January 2016 to freeze interest on the account due to her financial difficulties, HSBC didn’t ring her back at the end of the three month periodTreatment in financial difficulty

Ms C complains about the way HSBC Bank Plc handled her credit card account which led to her credit file being affected.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9838146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.