Lloyds Bank PLC

Financial Ombudsman decision DRN9836565 Not upheld

Not upheldoutcome, as published by the Ombudsman

£587redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs L complains that Lloyds Bank PLC (Lloyds) won’t refund her for three payments she made as part of a scamAPP scam refund refused

and about the customer service she was provided with.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9836565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.