Experian Limited
Financial Ombudsman decision DRN9830394 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Miss T complains about the service she received from Experian Limited in relation to her credit file.Credit file reporting
Miss T also says after Experian corrected its error, she was unable to log into her account with it and view her credit file.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9830394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.