HSBC Bank plc

Financial Ombudsman decision DRN9829088 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr K’s complained HSBC Bank Plc (‘HSBC’) won’t refund him for fraudulent transactions.APP scam refund refused

Mr K’s also complained HSBC misled him by initially saying it would refund him the money.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9829088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.