Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN9808799 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr P says that someone gained access to his bank account and spent several thousand pounds of his money. National Westminster Bank Plc (NatWest) says that Mr P did not keep his debit card and PIN number secure and it won’t refund any of it.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9808799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.