Greenlight Credit Ltd

Financial Ombudsman decision DRN9808405 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I don’t think the checks Greenlight carried out were proportionate and had they been I don’t think it would have lent to Mr T.Irresponsible lending

I also don’t think Greenlight treated Mr T with due consideration and forbearance as it’s required to do with any consumer in financial difficultiesTreatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9808405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.