HSBC Bank plc

Financial Ombudsman decision DRN9807001 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mrs B complains, through her representative, about the provision of life cover made available by HSBC Bank Plc (HSBC) to her husband, the late Mr B. She complains that HSBC should have provided additional life cover at the point that it refinanced his commercial loan.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9807001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.