National Westminster Bank Plc

Financial Ombudsman decision DRN9804366 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr D complains that National Westminster Bank Plc (“NatWest”) has not treated him fairly in that it provided a poor response and explanation when he expressed concern about the status of a transfer his had made from his account.Payment delayed or failed

He would like the bank to improve its systems and customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9804366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.