Halifax Limited

Financial Ombudsman decision DRN9796579 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

the bank agreed to accept reduced payments (those which Mr J had previously been making under his old deal) as a measure of forbearance.Treatment in financial difficulty

Halifax has accepted that it made errors in the way information about Mr J’s mortgage account was reported to (and recorded by) credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9796579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.