Lloyds Bank PLC

Financial Ombudsman decision DRN9796312 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Sat Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

To complete verification checks, Scottish Widows asked him to provide one of the following documents for the bank account linked to this savings accountIdentity checks and access

Scottish Widows apologised to Mr B for not making it clear that it could only accept bank statements in a PDF format when sent by email.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9796312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.