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Student Loans Company Limited
Financial Ombudsman decision DRN9785271 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Sat Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr W complains that the Student Loans Company Limited (SLC) didn’t correctly deal with a payment deferment in 2007Treatment in financial difficulty
SLC could have better dealt with Mr W’s 2007 requestService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9785271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.